{"id":1750,"date":"2025-09-02T10:03:16","date_gmt":"2025-09-02T10:03:16","guid":{"rendered":"https:\/\/visitingangels.bubblestaging.com\/?page_id=1750"},"modified":"2025-11-19T14:28:35","modified_gmt":"2025-11-19T14:28:35","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.visiting-angels.co.uk\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1750\" class=\"elementor elementor-1750\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb5e7ff e-flex e-con-boxed e-con e-parent\" data-id=\"cb5e7ff\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-851dd0b e-con-full conforms e-flex e-con e-child\" data-id=\"851dd0b\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b0c58d elementor-widget elementor-widget-heading\" data-id=\"4b0c58d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Your feedback matters<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56f33e5 elementor-widget elementor-widget-text-editor\" data-id=\"56f33e5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tYour feedback matters! If you are dissatisfied with the care your loved one is receiving or want to raise a concern,  fill out the form below.  \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7afaffb elementor-widget elementor-widget-shortcode\" data-id=\"7afaffb\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1755-o1\" lang=\"en-GB\" dir=\"ltr\" data-wpcf7-id=\"1755\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wp-json\/wp\/v2\/pages\/1750#wpcf7-f1755-o1\" method=\"post\" class=\"wpcf7-form init cf7mls-no-scroll cf7mls-no-moving-animation\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1755\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.4\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_GB\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1755-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"column-half\">\n\t<p><label>Your full name<span class=\"reqcolor\">*<\/span><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"yourfullname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"yourfullname\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"column-half lastcols\">\n\t<p><label>Your surname*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"surname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"surname\" \/><\/span>\n\t<\/p>\n<\/div>\n<p class=\"clear\">\n<\/p>\n<div class=\"column-half \">\n\t<p><label>Your email address<span class=\"reqcolor\">*<\/span><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"emailaddress\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"emailaddress\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"column-half  lastcols\">\n\t<p><label>Your phone number<span class=\"reqcolor\">*<\/span> <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phonenumber\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-phonetext wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-phonetext\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"phonenumber\" \/><input type=\"hidden\" name=\"phonenumber-country-code\" class=\"wpcf7-phonetext-country-code\" \/><\/span>\n\t<\/p>\n<\/div>\n<p class=\"clear\">\n<\/p>\n<div class=\"column-half\">\n\t<p><label>Town\/City<span class=\"reqcolor\">*<\/span><\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"citys\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"citys\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"column-half lastcols\">\n\t<p><label>Postcode<span class=\"reqcolor\">*<\/span> <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"postcodes\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"postcodes\" \/><\/span>\n\t<\/p>\n<\/div>\n<p class=\"clear\">\n<\/p>\n<div class=\"column-half\">\n\t<p><label>How should we contact you? <\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"help\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"help\"><option value=\"Tell us how to get in touch\">Tell us how to get in touch<\/option><\/select><\/span>\n\t<\/p>\n<\/div>\n<div class=\"column-half lastcols\">\n\t<p><label>Best time to call?<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"times\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"times\"><option value=\"Choose time of day\">Choose time of day<\/option><\/select><\/span>\n\t<\/p>\n<\/div>\n<p class=\"clear\">\n<\/p>\n<div class=\"column-full\">\n\t<p><label>Your concern*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"message\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n<div class=\"column-full agreeterm\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"someone\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"someone[]\" value=\"\" \/><span class=\"wpcf7-list-item-label\"><\/span><\/label><\/span><\/span><\/span><span>I am completing this for on behalf of someone else <\/span>\n\t<\/p>\n<\/div>\n<div class=\"column-full agreetext\">\n\t<h6>General Data Protection Regulation (GDPR) Compliance\n\t<\/h6>\n\t<p>This form collects your name and email, together with the data contained in other fields on the form so that we can later communicate with you appropriately. Please check our\u00a0<a target=\"_blank\" href='https:\/\/www.visiting-angels.co.uk\/privacy-policy'>Privacy Policy<\/a>\u00a0for the all the information on how we store, protect and manage your submitted data. You must tick the consent box below before the form can be submitted.\n\t<\/p>\n<\/div>\n<div class=\"column-full agreeterm\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"agrees\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"agrees[]\" value=\"\" \/><span class=\"wpcf7-list-item-label\"><\/span><\/label><\/span><\/span><\/span><span>I have read, understood and agree with your \u00a0<a target=\"_blank\" href='https:\/\/www.visiting-angels.co.uk\/privacy-policy'>Privacy Policy<\/a> <\/span>\n\t<\/p>\n<\/div>\n<div class=\"column-full submitfull\">\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enquire Now\" \/>\n\t<\/p>\n<\/div>\n<p class=\"clear\">\n<\/p>\n<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4776d22 complabottom e-flex e-con-boxed e-con e-parent\" data-id=\"4776d22\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aaa5d99 elementor-widget elementor-widget-heading\" data-id=\"aaa5d99\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Other ways to get in touch<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0fef7fc e-con-full e-flex e-con e-child\" data-id=\"0fef7fc\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3d25e73 e-con-full e-flex e-con e-child\" data-id=\"3d25e73\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2594ba elementor-position-inline-start callbox elementor-mobile_extra-position-block-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"e2594ba\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"50\" height=\"51\" viewBox=\"0 0 50 51\" fill=\"none\"><rect y=\"0.699951\" width=\"49.3653\" height=\"50\" rx=\"24.6827\" fill=\"#002949\"><\/rect><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M22.581 27.7848C20.3948 25.3269 19.038 24.2181 21.4799 22.3366C22.24 21.7029 21.6978 20.6654 21.4757 19.9682L20.2893 16.2233C19.1344 14.2133 8.40067 18.2453 19.9148 30.4509C32.1207 41.9656 36.1527 31.2313 34.1426 30.0764L30.3977 28.8901C29.7005 28.6686 28.6629 28.1258 28.0292 28.8859C26.1477 31.3277 25.0389 29.9709 22.581 27.7848Z\" fill=\"white\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tCall us\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t  <span class=\"work-time\">Monday \u2013 Friday 9 am \u2013 5.30 pm<\/span>\n<span class=\"phone\">\n  <a href=\"tel:08001751420\">0800 175 1420<\/a>\n<\/span>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f518765 e-con-full emailbox e-flex e-con e-child\" data-id=\"f518765\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e978be7 elementor-position-inline-start elementor-mobile_extra-position-block-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"e978be7\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"50\" height=\"51\" viewBox=\"0 0 50 51\" fill=\"none\"><rect y=\"0.699951\" width=\"49.3653\" height=\"50\" rx=\"24.6827\" fill=\"#002949\"><\/rect><path d=\"M33.6929 24.9293C33.6664 25.6843 33.5581 26.4342 33.37 27.1653C33.1928 27.8634 32.9018 28.5267 32.5089 29.1276C32.1327 29.697 31.6355 30.1738 31.0536 30.5231C30.4058 30.8914 29.6715 31.0749 28.9289 31.054C28.3924 31.0646 27.8626 30.933 27.3918 30.6725C26.9504 30.4217 26.5898 30.0473 26.3531 29.5942C26.0406 30.0452 25.6226 30.4107 25.1365 30.6581C24.6503 30.9054 24.1113 31.0268 23.5675 31.0115C23.0841 31.0198 22.6067 30.9026 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20.3114 30.1914 19.6145C29.6569 18.9476 28.9691 18.4235 28.1883 18.0882C27.263 17.7053 26.2696 17.5197 25.2703 17.5431C24.2727 17.5262 23.2848 17.7441 22.3846 18.1798C21.5355 18.6051 20.7863 19.21 20.1877 19.9536C19.5556 20.7444 19.0692 21.6439 18.7518 22.6093C18.3972 23.6786 18.1936 24.7933 18.1469 25.9203C18.0764 27.0561 18.1803 28.1962 18.4547 29.2999C18.6761 30.1895 19.0926 31.0171 19.6732 31.7212C20.2303 32.3734 20.9402 32.8735 21.7377 33.1756C22.6502 33.5117 23.616 33.6751 24.5868 33.6574C25.215 33.6506 25.8412 33.5823 26.4564 33.4536C26.7643 33.3914 27.0571 33.3162 27.3358 33.2355C27.5922 33.1594 27.8439 33.0677 28.0893 32.9608L28.48 34.7422C28.2138 34.9147 27.9297 35.0573 27.6329 35.1674C27.3058 35.2866 26.9714 35.3846 26.6319 35.4606C25.9449 35.616 25.2433 35.6956 24.5394 35.6983C23.2419 35.7209 21.9507 35.5101 20.7259 35.0758C19.6658 34.6927 18.7123 34.0571 17.9456 33.2225C17.1684 32.3461 16.5979 31.3023 16.2772 30.1699C15.8939 28.7886 15.7383 27.3528 15.8166 25.9203C15.8657 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fill=\"white\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tEmail us\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<a href=\"mailto:admin@visiting-angels.co.uk\">admin@visiting-angels.co.uk<\/a>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Your feedback matters Your feedback matters! If you are dissatisfied with the care your loved one is receiving or want [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1750","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaints | Visiting Angels<\/title>\n<meta name=\"description\" content=\"Your feedback matters! Tell us what you were unsatisfied with and the team at Visiting Angels will reassure and rectify the problem.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.visiting-angels.co.uk\/complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints | Visiting Angels\" \/>\n<meta property=\"og:description\" content=\"Your feedback matters! 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