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]]>Why specialist knowledge matters
Dementia is not a single disease, it is a collection of symptoms that affect the brain in diverse ways. A professional caregiver understands the nuances of these changes. They are trained to manage shifting moods, communication barriers, and the physical safety risks that come with memory loss. This expertise transforms daily life from a series of stressful hurdles into a structured, manageable routine.
Safety and risk mitigation
One of the primary concerns for people with dementia is physical safety. Wandering, confusion regarding medication, and the risk of falls are constant worries. Professional carers are trained to identify environmental triggers that cause agitation or accidents. They implement subtle but effective safety measures that protect the individual without making them feel restricted or trapped in their own home.
Preserving routine and familiarity
People living with cognitive impairment thrive on consistency. Sudden changes to their environment or schedule can lead to significant distress. Home-based professional care allows the individual to remain in a familiar setting. Specialist dementia care in Hertfordshire focuses on building a daily rhythm that mirrors the person’s lifelong habits. The familiarity is vital for reducing anxiety and slowing the onset of “sundowning” symptoms.
Targeted mental stimulation
Meaningful engagement is essential for slowing cognitive decline. Professional caregivers do not just “sit” with a client, they provide active stimulation. This might include memory games, gentle physical movement, or reminiscence therapy using old photographs and music. These activities are designed to tap into long-term memory, helping the individual feel more connected to their identity and the world around them.
Nutrition support and physical health
Dementia often affects a person’s relationship with food and hydration. They may forget to eat or lose the ability to use utensils correctly. A professional carer ensures that nutrition and hydration are closely monitored. They prepare meals that are easy to eat and nutritionally balanced, preventing the secondary health complications that often arise from a poor diet in the affected individual.
Compassionate support with Visiting Angels
Choosing professional help is an act of love, not an admission of defeat. It ensures that your relative receives the highest standard of attention tailored to their specific journey. Visiting Angels North Hertfordshire provides a lifeline for families navigating these difficult waters. Their approach to dementia care at home is rooted in empathy, respect, and clinical excellence.
By matching your loved one with a consistent, friendly caregiver, you build a bond of trust that is essential for effective support. Whether you need a few hours of respite or more intensive daily assistance, their team ensures that the person you care about remains safe, comfortable, and valued. Let the experts handle the complexities of care so you can focus on making every moment count. Contact us today to find out more.
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]]>The post How home care helps manage medication safely in Letchworth? appeared first on North Hertfordshire.
]]>Why medication management matters
Many people in need of home care take multiple medications each day. These may include prescriptions for chronic conditions, short-term treatments after hospital discharge, or preventive medications that must be taken at specific times.
Risks of poor medication management
Without proper support, medication errors can occur, such as:
- Missed or doubled doses
- Taking medication at the wrong time
- Mixing incompatible medicines
- Confusion between similar-looking tablets
These issues can increase the risk of falls, hospital admissions, and declining health. This is where trained home care professionals make a meaningful difference.
The role of home care in safe medication support
Home care services in Letchworth provide structured, reliable support to help individuals take their medication correctly while remaining independent in their own homes.
Establishing clear medication routines
Care professionals help create daily medication routines that fit naturally into a client’s lifestyle. Consistent schedules reduce confusion and help ensure medicines are taken as prescribed.
Prompting and assistance, not clinical prescribing
Home carers do not prescribe medication, but they provide essential assistance such as reminders, opening packaging, and ensuring medication is taken at the correct time. This balance supports independence while maintaining safety.
Monitoring and observation
Experienced carers are trained to notice changes in behaviour, appetite, or wellbeing that may indicate medication side effects or missed doses. Early identification allows families or healthcare professionals to act quickly if concerns arise.
Supporting families and reducing worry
Medication management can be stressful for family members, especially when balancing work, distance, or other responsibilities.
Clear communication and documentation
Home care providers keep accurate records of medication support, offering transparency and reassurance. Families are kept informed, helping them feel confident that their loved one’s medication is being managed responsibly.
Coordination with healthcare professionals
Home carers often work alongside GPs, pharmacists, and community nurses. This collaborative approach ensures any changes to prescriptions are followed correctly and safely.
Promoting independence and dignity
A key benefit of home care is that medication support is delivered respectfully, without taking control away from the individual.
Encouraging confidence
Rather than replacing independence, carers support clients in understanding their medication routines. This encouragement helps maintain confidence and reduces anxiety around medication.
Care in familiar surroundings
Managing medication at home allows individuals to stay in a familiar, comfortable environment. This is particularly important for those living with memory-related conditions, where routine and familiarity reduce confusion.
A safer way forward for families
Safe medication management is not just about taking tablets on time — it’s about protecting health, wellbeing, and independence. Home care services in Letchworth provide knowledgeable, compassionate support that reduces risk and offers peace of mind for both clients and their families.
By combining professional oversight with personal care, home care helps ensure that medication is managed safely, consistently, and with dignity, allowing individuals to remain well supported in the place they call home.
For support and home care services, contact Visiting Angels North Hertfordshire. We provide everyday support along with specialist home care.
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]]>The post Why is home care support important when it comes to ageing comfortably at home? appeared first on North Hertfordshire.
]]>Table of Contents
Ageing is a natural part of life, but how we age makes a meaningful difference. Many older adults wish to remain in familiar surroundings rather than move to residential facilities. Home care support makes this possible by offering help while preserving independence, dignity, and routine. From daily assistance to emotional companionship, home care provides reassurance for both seniors and their families. It supports physical needs while respecting personal preferences and lifestyle choices. For families exploring home care in Stevenage, understanding the value of in-home support is essential. It is not only about care, but it is also about comfort, safety, and ageing with confidence in a place that feels like home.
Ageing well where life feels familiar
Ageing comfortably at home goes beyond convenience. It supports emotional well-being, physical health, and a strong sense of identity. Home care services adapt to individual needs while maintaining normal routines. This balance allows older adults to feel supported rather than dependent. Below are key reasons why home care support plays a vital role in ageing at home.
Preserving independence
Remaining independent is important for confidence and self-worth. Home care helps seniors do what they can while supporting what they cannot. Caregivers assist with tasks such as bathing, dressing, and meal preparation without taking away personal choice. This gentle support encourages autonomy and dignity every day.
Enhancing safety at home
Homes can become risky as mobility and balance change. Home care professionals help reduce hazards, provide supervision, and support safe movement. From preventing falls to assisting with medication reminders, safety-focused care allows seniors to live at home with peace of mind.
Supporting physical health
Managing health conditions becomes easier with consistent support. Caregivers can help with mobility, nutrition, hydration, and daily routines. They also notice small changes early, helping families respond before problems grow. This ongoing attention promotes better overall health outcomes.
Providing emotional companionship
Loneliness can affect mental and emotional well-being. Home care offers regular human connection through conversation, shared activities, and companionship. This emotional support helps reduce isolation and keeps seniors engaged with life.
Reducing family caregiver stress
Caring for an ageing loved one can be overwhelming. Home care services provide reliable assistance, giving family members time to rest and focus on their own responsibilities. Knowing a loved one is cared for professionally brings reassurance and balance.
Personalised care that evolves
Needs change over time, and care must adapt. Home care plans are flexible and personalised. Whether short-term assistance or long-term support, services can adjust as health, mobility, or preferences evolve, including home care options in Stevenage that meet local needs.
Ready to support comfortable ageing at home?
Home care support makes ageing at home safer, healthier, and more fulfilling. It preserves independence while offering practical and emotional assistance. With the right support, seniors can continue living comfortably in familiar surroundings, supported by compassionate professionals. Families seeking trusted home care in Stevenage can find peace of mind knowing comfort and dignity remain a priority.
Are you looking for compassionate, reliable care that helps your loved one age comfortably at home? At Visiting Angels North Hertfordshire, we provide personalised home care services designed around individual needs, routines, and preferences. Our dedicated caregivers focus on dignity, safety, and emotional wellbeing. Why not explore how professional home care support can bring comfort, reassurance, and independence to your family today?
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]]>At Visiting Angels North Hertfordshire, caring goes beyond the homes we support. We believe strong care starts with strong communities. That is why local community engagement is a key part of who we are and how we work.
Recently, our team has been out in the community delivering CPR training, helping local people gain life-saving skills while raising awareness of the importance of preparedness and care.
Why community engagement matters in home care
Home care is built on trust, relationships, and connection. Being present in the community allows us to understand local needs and support people long before care services are required.
Community engagement helps to:
Build stronger relationships with local families
Promote health, safety, and wellbeing
Increase awareness of care and support options
Encourage early conversations about care planning
By being visible and accessible, we aim to make care less daunting and more approachable.
Bringing CPR training into the community
Our CPR training sessions were designed to be practical, informative, and accessible. These sessions gave local residents the confidence to act in an emergency and the reassurance that they could make a difference when it matters most.
CPR training helps individuals:
Recognise emergency situations quickly
Respond with confidence and clarity
Provide immediate support while waiting for emergency services
Potentially save a life
For us, this is a natural extension of our mission to protect dignity, safety, and wellbeing.
Supporting more than just care needs
As a home care provider, we often support people after health scares, hospital admissions, or sudden changes in wellbeing. CPR training aligns closely with our role in supporting families before, during, and after challenging moments.
By offering training within the community, we aim to:
Empower individuals with knowledge
Reduce fear around emergency situations
Support safer, more informed communities
Strengthen local resilience
These skills benefit everyone, not just those currently receiving care.
Our commitment to North Hertfordshire
We are proud to serve Hitchin, Stevenage, Letchworth, Baldock, and Biggleswade. Our caregivers live and work locally, and our community engagement reflects that local connection.
Whether through CPR training, local events, or community conversations, we are committed to making a positive impact beyond the services we provide.
Looking ahead
Community engagement will always remain part of our approach to care. We will continue to look for opportunities to support, educate, and connect with local people across North Hertfordshire.
If you would like to learn more about our services, future community initiatives, or career opportunities, we would love to hear from you.
01462 547478
northherts@visiting-angels.co.uk
www.visiting-angels.co.uk/northherts
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]]>The post Live-In Carer Support: A Complete Guide to Care at Home appeared first on North Hertfordshire.
]]>Live-in carer support is becoming an increasingly popular option for families who want round-the-clock care without moving a loved one into a care home. For many people, staying at home offers comfort, familiarity, and a greater sense of independence.
This guide explains how live-in care works, who it is suitable for, and what families should consider when choosing support.
What is live-in carer support?
Live-in care means a professional caregiver lives in the home to provide ongoing support. The carer is there throughout the day and night, offering reassurance, help with daily tasks, and assistance when needed.
While the carer lives in the home, they also have rest periods and agreed time off. This ensures care remains safe and sustainable.
Who benefits from live-in care?
Live-in carer support is suitable for adults who need consistent help but want to remain at home. It is often chosen by individuals who require more than a few daily visits.
Live-in care can be ideal for:
Older adults with mobility challenges
People living with dementia
Individuals recovering after hospital discharge
Those with long-term health conditions
Couples who wish to stay together at home
It can also support family members who are balancing care with work or other responsibilities.
What support does a live-in carer provide?
Live-in carers offer a wide range of support tailored to individual needs. Care plans are flexible and adapt over time.
Support often includes:
Personal care such as washing and dressing
Assistance with mobility and transfers
Medication reminders and support
Meal preparation and household tasks
Companionship and emotional reassurance
Night-time support when required
The focus is on maintaining routines and promoting independence.
Why families choose live-in care at home
Many families prefer live-in care because it avoids disruption and allows care to fit naturally into daily life.
Key benefits include:
One-to-one care in familiar surroundings
Consistent support from a dedicated carer
Greater independence and dignity
Reduced risk of confusion or distress
Peace of mind for families
For individuals living with dementia, familiar environments can help reduce anxiety.
Live-in care compared to residential care
Residential care can be the right choice for some, but it is not suitable for everyone. Live-in care offers a more personalised alternative.
Live-in care allows:
Continued control over daily routines
Personalised attention rather than shared care
Ongoing involvement from family members
Flexibility as needs change
Many families find that live-in care feels more personal and reassuring.
Choosing the right live-in care provider
Selecting the right provider is essential for safe and reliable care. Families should look for experience, transparency, and ongoing support.
Important questions to ask include:
Are carers trained and DBS-checked?
Is there backup support if the carer is unavailable?
How is care monitored and reviewed?
Is there a clear care plan in place?
Who can families contact if concerns arise?
A professional care provider should offer guidance at every step.
Live-in carer support across North Hertfordshire
Visiting Angels North Hertfordshire provides tailored live-in carer support across Hitchin, Stevenage, Letchworth, Baldock, and Biggleswade.
We carefully match carers to each individual and support our caregivers to deliver compassionate, consistent care. Our focus is on helping people remain safe, comfortable, and independent in their own homes.
Is live-in care the right choice?
Live-in carer support offers a balance of independence and reassurance. It allows individuals to remain at home while receiving the care they need, day and night.
If you are considering live-in care and would like to explore your options, our local team is here to help.
01462 547478 northherts@visiting-angels.co.uk www.visiting-angels.co.uk/northherts
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]]>Caring for an elderly loved one at home is a meaningful choice, but it can also feel overwhelming. Many families want to help their relatives stay independent while ensuring they remain safe, comfortable, and supported.
Understanding your options for care at home can help you make the right decision at the right time.
Why more families choose care at home
For many older adults, home represents familiarity, security, and dignity. Staying in their own environment often supports both emotional and physical wellbeing.
Care at home allows older people to:
Maintain daily routines
Stay connected to their community
Enjoy familiar surroundings
Receive one-to-one attention
This type of care can be especially beneficial for those living with dementia or long-term health conditions.
When to consider elderly care at home
Families often start exploring care options after noticing changes in day-to-day life. These changes may appear gradually or following illness or hospital discharge.
You may want to consider home care if your loved one:
Struggles with personal care
Has difficulty moving safely
Misses medication or meals
Feels lonely or isolated
Needs support after surgery or illness
Early support can prevent accidents and reduce stress for everyone involved.
What care for elderly people at home includes
Home care services are flexible and designed around individual needs. Care can be arranged for a few hours a week or daily support.
Support commonly includes:
Personal care such as washing and dressing
Help with mobility and transfers
Medication reminders and monitoring
Meal preparation and hydration
Light housekeeping
Companionship and emotional support
Dementia and specialist care
Care plans can be adapted as needs change.
Choosing the right type of care support
Families often consider whether to arrange care independently or work with a professional care provider. While independent arrangements may seem simpler, professional care services offer added reassurance.
A professional home care agency provides:
Fully trained and DBS-checked carers
Consistent care with backup support
Supervision and ongoing quality checks
No employment or legal responsibilities for families
A clear point of contact for advice and support
This structure helps maintain safety and continuity.
What high-quality home care should look like
Good elderly care at home is about more than completing tasks. It is about building trust and supporting quality of life.
Quality care should include:
Familiar carers who visit regularly
Unrushed visits that allow time to talk
Respect for routines and preferences
Clear communication with families
Flexibility as needs evolve
Longer visits help carers notice changes in health and wellbeing.
Supporting families across North Hertfordshire
Visiting Angels North Hertfordshire provides personalised home care across Hitchin, Stevenage, Letchworth, Baldock, and Biggleswade.
We focus on matching the right carer to each individual and supporting our caregivers so they can deliver compassionate, consistent care. Our approach helps older adults remain independent and comfortable in their own homes.
Making the right decision with confidence
Choosing care for an elderly loved one is a significant step, but the right support can ease pressure and improve daily life. Home care allows families to stay involved while knowing their loved one is safe and supported.
If you would like to discuss your options, our local team is here to help.
01462 547478 northherts@visiting-angels.co.uk www.visiting-angels.co.uk/northherts
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]]>The post Adult Care Services: What Families Need to Know When Looking for Support appeared first on North Hertfordshire.
]]>Looking for adult care services is often an emotional and uncertain time. Families usually begin their search because something has changed. A loved one may be struggling with daily tasks, recovering from illness, or needing more support to remain safe at home.
Understanding what adult care services involve can help families make confident, informed decisions.
What are adult care services?
Adult care services provide practical and emotional support for adults who need help with everyday living. Care can be short term or long term and is designed to adapt as needs change.
Support often includes:
Personal care such as washing, dressing, and grooming
Assistance with mobility and transfers
Medication reminders and support
Meal preparation and hydration
Companionship and social interaction
Support after hospital discharge
Dementia and specialist care
Care can range from a few hours each week to daily visits, depending on individual needs.
When should families consider care?
Many families wait until there is a crisis before seeking help. However, early support can make a significant difference.
You may want to consider adult care services if you notice:
Missed meals or weight loss
Increased forgetfulness or confusion
Reduced mobility or frequent falls
Difficulty managing medication
Growing isolation or low mood
Introducing care early can help preserve independence and prevent more serious issues later.
Why home care is a popular choice
Home care allows adults to receive support while staying in familiar surroundings. For many people, remaining at home supports emotional wellbeing and confidence.
Home care offers:
One-to-one attention
Familiar routines and surroundings
Greater independence
Flexible support tailored to daily life
This approach is particularly beneficial for individuals living with dementia or long-term health conditions.
Choosing the right type of support
Families often compare different care options, including residential care, independent carers, and professional home care providers. Each option has advantages, but professional adult care services offer added reassurance.
Working with a regulated care provider means:
Carers are trained and DBS-checked
Care is supervised and reviewed
Backup support is available when needed
Families avoid employment and legal responsibilities
Care plans can evolve as needs change
This structure helps ensure safety, consistency, and quality.
What high-quality adult care looks like
Good care goes beyond completing tasks. It is about dignity, respect, and building trust.
Quality care should include:
Consistent carers who know the individual well
Unrushed visits that allow time to listen
Clear communication with families
A personalised care plan
Ongoing support for carers
Longer visits allow carers to spot changes in health or mood and respond appropriately.
Supporting families across North Hertfordshire
Visiting Angels North Hertfordshire provides adult care services across Hitchin, Stevenage, Letchworth, Baldock, and Biggleswade. Our approach focuses on people, not schedules.
We carefully match carers to each individual and support our caregivers so they can deliver reliable, compassionate care. This leads to stronger relationships and better outcomes.
Making the next move with confidence
Choosing adult care services is a big step, but the right support can transform daily life for both individuals and families. Care at home can provide reassurance, independence, and comfort at a time when it matters most.
If you would like to discuss your options or arrange a conversation, our local team is here to help.
01462 547478 northherts@visiting-angels.co.uk www.visiting-angels.co.uk/northherts
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]]>For many families, the decision to seek private care support happens during a challenging time. It may follow a hospital discharge, a gradual decline in mobility, or increasing concern about safety at home. Whatever the situation, families want reassurance that their loved one is receiving reliable, compassionate support.
Across Hertfordshire, more people are turning to professional home care services rather than informal or unregulated arrangements. The reason is straightforward. When care takes place at home, trust, consistency, and quality truly matter.
What families are looking for when choosing private carers
When families begin exploring private care, they are rarely just looking for practical help. In most cases, they want peace of mind. They want to know the person coming into the home is experienced, dependable, and genuinely caring.
Families often look for:
A carer who arrives on time and understands daily routines
Proper training and background checks
Familiar faces rather than constant changes
Care delivered at a calm, unrushed pace
Support that respects dignity and independence
These expectations are entirely reasonable, particularly when care involves personal and sensitive support.
Why employing a carer privately can be complex
Some families initially consider hiring a carer independently. At first glance, this may appear to be a simple solution. However, many are unaware of the responsibilities involved.
Employing a carer directly often means managing contracts, insurance, holiday pay, sick pay, and tax obligations. There is also the practical issue of what happens if the carer is unwell or unavailable. In those situations, families may be left without support at short notice.
We often speak with families who found these responsibilities overwhelming and later chose a professional care service instead.
Why professional home care is becoming the preferred choice
Professional home care services provide structure and reassurance during uncertain times. Families benefit from knowing that care is organised, supervised, and responsive.
Professional care services typically offer:
Fully trained and DBS-checked carers
Ongoing supervision and quality monitoring
Reliable cover if a regular carer is unavailable
Care plans that adapt as needs change
No employment responsibilities for families
This level of support helps reduce stress and creates stability for everyone involved.
Why home care often feels like the right solution
For many older adults, remaining at home is extremely important. Familiar surroundings offer comfort, routine, and a sense of control that can be difficult to maintain in residential settings.
Home care allows people to:
Stay connected to their local area
Maintain independence for longer
Follow familiar daily routines
Receive one-to-one attention
For those living with dementia or mobility challenges, staying at home can be especially beneficial.
What defines high-quality home care
Families increasingly look beyond availability and cost when choosing care. They want a service that feels personal and respectful.
From conversations with families across Hertfordshire, key priorities include:
Longer visits that do not feel rushed
Consistent carers who build genuine relationships
Flexibility as circumstances change
Clear communication with a local care team
Longer visit times allow care to be delivered with dignity rather than urgency.
Supporting families across North Hertfordshire
Visiting Angels North Hertfordshire supports families throughout Hitchin, Letchworth, Stevenage, Baldock, and Biggleswade. Our approach focuses on carefully matching carers with individuals and providing care that fits naturally into everyday life.
We believe that when carers feel supported and valued, they deliver better care. This philosophy sits at the heart of everything we do.
Choosing the right care support
If you are considering private care, it is worth taking time to explore what will work best not only now, but in the future.
The right care arrangement should ease pressure on families and provide reassurance that loved ones are safe, respected, and well supported.
If you would like to discuss your options, our local team is always happy to help.
01462 547478
northherts@visiting-angels.co.uk
www.visiting-angels.co.uk/northherts
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]]>Table of Contents
When a loved one is diagnosed with dementia, it can be overwhelming to know how to support them best. One of the most important decisions you’ll face as a caregiver is whether to provide care at home or consider a residential facility. While both options have their merits, dementia care in Hertfordshire at home offers unique benefits that are well worth considering. Here’s why staying at home may be the best choice for your loved one.
What are the advantages of having dementia care in Hertfordshire at home?
Comfort and familiarity: a home advantage
For people living with dementia, familiarity is key. Being surrounded by the sights, sounds, and smells of home can provide a sense of comfort and security that is difficult to replicate in a care facility. Home care allows dementia patients to remain in a space they know and love, helping to reduce anxiety and confusion that may arise in unfamiliar environments. It’s an option that honours their personal space, keeping them grounded and more at ease.
Tailored care to meet unique needs
One of the biggest advantages of home care is the ability to tailor the care plan specifically to the individual. Dementia is a progressive condition, and the needs of your loved one will change over time. Home care providers in Hertfordshire can adapt their services to suit these evolving needs, whether it’s providing assistance with daily activities, offering companionship, or helping with personal care.
Care can be customised to match your loved one’s routines, preferences, and daily habits, promoting their independence as much as possible. Whether it’s preparing a favourite meal or offering support with mobility, home care ensures that your loved one receives personalised care that enhances their quality of life.
Reduced disruption and stress
Moving to a care facility can be an emotionally difficult transition for many dementia patients. The change in routine, environment, and staff can increase feelings of isolation and distress. Home care helps to avoid these upheavals, providing stability in an environment where they feel safe.
With the right support, your loved one can continue to participate in activities they enjoy, whether that’s gardening, watching television, or simply spending time with family. This continuity helps maintain a sense of normality and reduces the potential for distressing behaviours often associated with dementia.
The support you need as a caregiver
Being a caregiver is a challenging and demanding role, and it’s important not to overlook your own well-being. Home care providers in Hertfordshire can offer respite, giving you the time and space you need to recharge. Whether it’s for a few hours a week or on a more regular basis, having professional caregivers step in can help prevent caregiver burnout, allowing you to maintain a balance between your responsibilities and self-care.
Peace of mind for families
When you choose home care, you don’t have to worry about compromising on the quality of care your loved one receives. Professional carers are highly trained in dementia care, with the expertise to handle the challenges that arise with the condition. Whether it’s managing medication, assisting with physical activities, or providing emotional support, home care services give families the peace of mind that their loved one is in capable hands.
Choosing dementia care in Hertfordshire doesn’t have to mean moving your loved one to a residential facility. You can hire a home care provider to stay at your place and offer the service. At Visiting Angels North Hertfordshire, we have a team of trained home care professionals and offer tailored care for people with dementia in their own homes. Contact us today to find out more.
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]]>- We have been in regular contact with our caregivers providing updates on the virus
- We have provided specific additional training to the caregivers
- We emailed everyone stressing the importance of Hand Hygiene and Infection Control
- We have provided additional protective equipment and hand sanitiser
- We have required our caregivers to self-isolate and inform us if they have symptoms or have had exposure to anyone with symptoms
As mentioned above we brought all of our caregivers into the office to receive specific additional training on Covid-19 and Hand Hygiene.
Visiting Angels have always had robust infection control measure in place, and this coupled with the additional guidance we have provided our caregivers means that they will continue to adhere to our meticulous standards of hygiene and cleanliness when delivering care and support.
We are regularly communicating to the team with the latest expert advice and guidance using the most relevant sources of information such as the NHS and Public Health England. This has led to continuous promotion of good hygiene across all our working practices and to build an awareness of what steps to take if a staff member or a client is experiencing any symptoms.
So, we at Visiting Angels will be continuing to work to deliver vital care and support in the community, providing the service that society needs.
Guidance from the government recommends that some of our clients self-isolate. I am sure you will appreciate that this means that certain activities are no longer possible.
We have reviewed all clients and their visits to ensure that essential visits are prioritised. We also may have to send a caregiver who is not the regular caregiver and the times and durations of some visits may need to be altered.
We understand that much of the media coverage around Covid-19 has been quite worrying for our clients and their families. We should remember that whilst the consequences of the virus for the elderly with underlying health conditions are severe, the chances of our clients contracting the virus are actually relatively low. Many of our clients don’t meet many people because they are not as active in the community. The limits placed on social gatherings in wider society mean that our caregivers are also less likely to contract the virus. This coupled with our already rigorous hand hygiene and infection control systems should ensure that everyone remains as safe as possible. Being Carer-centric, we also set out to really look after our caregivers and as a result they are all paid sick pay during absence. This along with our training on self-isolation is designed to ensure that caregivers do not feel pressure to do anything other than self-isolate when needed.
These are challenging times for society and the service that we provide is an essential service for our community. We are taking every possible step to ensure that we keep our clients, their families and our staff as safe as possible. We are also trying to increase our capacity to provide the additional help that society needs right now.
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