Fylde Coast https://www.visiting-angels.co.uk/fyldecoast/ Fri, 28 Nov 2025 12:39:45 +0000 en-GB hourly 1 https://wordpress.org/?v=6.9.4 https://www.visiting-angels.co.uk/fyldecoast/wp-content/uploads/sites/21/2025/10/visiting-angels-favicon.jpg Fylde Coast https://www.visiting-angels.co.uk/fyldecoast/ 32 32 Outstanding Rating for Visiting Angels Fylde Coast https://www.visiting-angels.co.uk/fyldecoast/outstanding-rating-for-visiting-angels-fylde-coast/ Fri, 28 Nov 2025 12:36:58 +0000 https://www.visiting-angels.co.uk/fyldecoast/?p=5846 Donna and the care team at Visiting Angels were delighted to receive a rating of Outstanding in their recent independent […]

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Donna and the care team at Visiting Angels were delighted to receive a rating of Outstanding in their recent independent audit. This was a reflection of the high standards across the board, and the high quality home care that the care team deliver. Visiting Angels Fylde Coast elect to pay for an independent audit every year to ensure that compliance and quality is always paramount. One of the benefits of choosing a care company that is part of a franchise means that standards must be consistently high and in line with world class policies. We are still family owned, by a local family, but you get the best of both worlds by choosing such a professional company such as Visiting Angels.

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It’s Their Summer Too – Support Elderly Wellbeing in Warmer Months https://www.visiting-angels.co.uk/fyldecoast/its-their-summer-too-support-elderly-wellbeing-in-warmer-months/ Wed, 19 Nov 2025 14:02:39 +0000 https://www.visiting-angels.co.uk/fyldecoast/its-their-summer-too-support-elderly-wellbeing-in-warmer-months/ When we think of summer, we often picture holidays, garden barbecues, and days in the sun. But for many older […]

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When we think of summer, we often picture holidays, garden barbecues, and days in the sun. But for many older adults, summer can also bring a unique set of challenges, from staying hydrated and cool to maintaining emotional connection and routine.

At Visiting Angels, we understand that elderly wellbeing isn’t just about safety, it’s also about comfort, dignity, and joy. That’s why we created the Summer Wellbeing Checklist: a simple, thoughtful guide to help families ensure their loved ones enjoy summer just as much as everyone else.

The checklist breaks down summer wellbeing into three accessible areas:

 Daily Essentials

 

  • Encouraging small sips of water throughout the day

  • Offering hydrating foods like cucumber, melon, and yogurt

  • Keeping living spaces cool and ventilated

  • Choosing light, breathable clothing

  • Managing medication and monitoring any heat-related side effects

These simple reminders help create a safer and more comfortable environment every day.

Emotional & Social Wellbeing

Wellbeing isn’t just physical. The checklist also reminds families to:

  • Schedule regular chats or video calls

  • Encourage gentle hobbies like music, puzzles, or reading

  • Share stories or photo albums to feel more connected

  • Watch for signs of loneliness or withdrawal

Companionship and connection are as vital as hydration in supporting summer wellness.

Simple, Joyful Activities

From short walks in the garden to birdwatching or a home picnic, the checklist offers easy ideas to bring moments of joy into everyday life. These don’t require a lot of energy, but they bring a lot of value.

Planning a Break? You Still Have Options

Many families use summer as a time to recharge. Taking a break doesn’t mean stepping back from care. With the right support, be it family, friends, or professional respite care, your loved one can continue thriving in your absence.

A Season for Everyone

At its heart, the Summer Wellbeing Checklist is a reflection of something simple but powerful: that older adults deserve summer too. With just a bit of planning and mindfulness, we can make the season feel safer, more comfortable, and more joyful for our loved ones.

Because everyone, at every age, deserves sunshine and a scoop of ice cream.

Download the Checklist HERE.

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Staying Safe & Cool During Hot Weather https://www.visiting-angels.co.uk/fyldecoast/staying-safe-cool-during-hot-weather/ Wed, 19 Nov 2025 13:57:00 +0000 https://www.visiting-angels.co.uk/fyldecoast/staying-safe-cool-during-hot-weather/ As summer temperatures rise, it’s essential to take steps to stay safe and comfortable, especially for those who are more […]

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As summer temperatures rise, it’s essential to take steps to stay safe and comfortable, especially for those who are more vulnerable to the heat. Older adults, individuals with long-term health conditions, and those living alone can be particularly affected by high temperatures.

At Visiting Angels, we want to ensure everyone stays well during the warmer months. Here’s how you can help yourself and others beat the heat.

Tips for Staying Cool and Comfortable

 

  1. Keep Your Home Cool
    Close blinds or curtains in rooms that get direct sunlight. This simple step can make a big difference in maintaining a cooler indoor temperature.
  2. Stay Hydrated
    Drink water regularly throughout the day, even if you don’t feel thirsty. It’s best to limit alcohol as it can lead to dehydration.
  3. Avoid the Hottest Hours
    Try to stay indoors between 11am and 3pm when the sun is at its strongest. If you do need to go out, seek shade where possible.
  4. Dress for the Weather
    Wear lightweight, loose-fitting clothing and a wide-brimmed hat when outside. Use a sunscreen with a high SPF and good UVA protection to safeguard your skin.
  5. Take it Easy
    Avoid strenuous activity during the hottest parts of the day. Gentle indoor exercise or cooler morning and evening walks are safer options.
  6. Carry Water with You
    If you’re travelling or out for a walk, take a bottle of water to stay hydrated on the go.
  7. Be Cautious Around Open Water
    If you’re tempted to cool off in lakes or rivers, check local safety notices and be aware of potential hidden dangers.
  8. Never Leave Children, Pets, or Anyone Vulnerable in a Parked Car
    Even with windows open, temperatures inside vehicles can become dangerously high very quickly.

Spotting the Signs of Heat Exhaustion or Heatstroke

Knowing the symptoms of heat-related illness can save lives. If someone appears unwell in the heat, take the following steps:

If you suspect heat exhaustion:

 

  • Move the person to a cool place
  • Help them lie down with their feet raised slightly
  • Encourage them to drink plenty of fluids, water is ideal, but Jellydrops, or sports or rehydration drinks are also helpful
  • Cool their skin with a spray or damp cloth, and use a fan if available
  • Apply cold packs around their neck or underarms if possible

If they begin to feel better within 30 minutes, it’s likely just heat exhaustion.

However, if symptoms persist or worsen after 30 minutes, it could be heatstroke, a serious medical emergency. Call 999 immediately. Signs include a body temperature over 40°C, confusion, seizures, or loss of consciousness. They may stop sweating even though they feel very hot.

Stay Safe and Help Others Stay Safe

Whether you’re checking in on a neighbour, caring for a loved one, or just looking after yourself, small actions can make a big difference during a heatwave. At Visiting Angels UK, our caregivers are trained to monitor for signs of heat-related illness and provide support when it’s needed most.

For more information or help caring for someone in hot weather, don’t hesitate to get in touch with your local Visiting Angels office.

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Staying Hydrated in the Summer: A Vital Step for Care https://www.visiting-angels.co.uk/fyldecoast/staying-hydrated-in-the-summer-a-vital-step-for-care/ Wed, 19 Nov 2025 13:51:13 +0000 https://www.visiting-angels.co.uk/fyldecoast/staying-hydrated-in-the-summer-a-vital-step-for-care/ Summer can be a wonderful season filled with sunshine, fresh air, and outdoor activities, but for elderly individuals or those […]

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Summer can be a wonderful season filled with sunshine, fresh air, and outdoor activities, but for elderly individuals or those with health conditions, it also brings added risks. As temperatures rise, so does the risk of dehydration, heat exhaustion, and other heat-related health concerns. That’s why keeping safe in summer means putting hydration first, especially for those receiving care at home or living with chronic conditions.

As we age, our sense of thirst becomes less reliable, and our bodies don’t conserve water as well. Certain medications and health conditions – such as diabetes or heart disease – can also increase the risk of dehydration. This makes regular fluid intake essential, even before feeling thirsty. Symptoms of dehydration in older adults can include dry mouth, confusion, fatigue, dizziness, or reduced urination.

To promote elderly care and safety during hot weather, here are some simple but effective hydration tips:

  • Encourage regular sips of water throughout the day, rather than large amounts at once.
  • Offer water-rich foods such as cucumbers, watermelon, oranges, and soups.
  • Limit caffeine and alcohol, which can contribute to dehydration.
  • Keep cool, especially during the hottest hours (11am to 3pm). Stay indoors, use fans or air conditioning, and dress in light, breathable clothing.
  • Check in often with elderly loved ones during heatwaves.

If your loved one is living alone, the risk is even greater. Having a care professional check in can offer peace of mind and practical help with daily routines that keep them hydrated and safe.

At Visiting Angels, we understand how important it is to stay safe and well in the summer. Our compassionate carers provide expert care at home, ensuring your loved one is drinking enough, staying cool, and getting the support they need.

Planning a summer getaway? Why not speak to us about some short-term or respite care while you take a well-earned break? Get your loved one a Visiting Angel to watch over them – because it’s their summer too. Let us help you make it a safe and enjoyable season for everyone.

Jelly Drops is Visiting Angels UK’s official Hydration Partner. Jelly Drops (backed by the Alzheimer’s society through their Innovation Accelerator programme) are sugar-free water sweets with added electrolytes and vitamins, to be enjoyed throughout the day. They are designed to boost fluid intake for people living with dementia or anyone who struggles to meet their fluid intake each day. They were invented by Grandson and design innovation graduate Lewis Hornby, following his family’s experience when his Grandma Pat was rushed to hospital with dehydration. Living with dementia can exacerbate issues with eating and drinking and make keeping hydrated an extra challenge, particularly during hotter weather. Speak to our team to find out how we work with Jelly Drops. You can sign up for Jelly Drops here: www.jellydrops.com

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Holiday plans? Don’t forget
your Mum and Dad! https://www.visiting-angels.co.uk/fyldecoast/holiday-plans-dont-forget-your-mum-and-dad/ Wed, 19 Nov 2025 13:38:52 +0000 https://www.visiting-angels.co.uk/fyldecoast/holiday-plans-dont-forget-your-mum-and-dad/ Summer is the perfect time to take a step back, enjoy a change of scenery, and spend quality time with […]

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Summer is the perfect time to take a step back, enjoy a change of scenery, and spend quality time with loved ones. Whether you’re planning a holiday abroad, a weekend away, or just some time to unwind at home, taking a break is not only deserved – it’s essential.

But if you have elderly parents or relatives who need a little extra support, planning for their wellbeing while you’re away can bring real peace of mind. That’s where respite care comes in.

At Visiting Angels, we offer short-term and respite care at home that ensures your loved ones are cared for, comfortable, and not alone while you recharge. It’s all about giving everyone the summer they deserve – with no stress, no guilt, and complete confidence in professional support.

Our caregivers provide more than just assistance – they offer companionship, safety, and routine, all in the familiar surroundings of home. It’s a way to help your family relax knowing Mum or Dad is in good hands.

Here’s how a carer can support your loved one over the summer:

  • Encouraging hydration and healthy meals in the warmer weather
  • Offering companionship and conversation during quieter days
  • Helping with personal care like washing, dressing, and mobility
  • Monitoring medications and checking in on general wellbeing
  • Creating a cool, comfortable environment at home
  • Enjoying safe seasonal activities; gentle walks, garden time, or even an ice cream trip!

Summer can bring extra challenges for older adults, from managing heat to maintaining routines – but with thoughtful care and a little help from Visiting Angels, those challenges don’t need to get in the way of comfort or joy.

It’s Mum’s summer too! Make sure she has the care and company she deserves while you’re away.

At Visiting Angels, we’re here to support your family with compassionate, reliable care at home. Why not speak to us about some short-term or respite care while you enjoy your break? Get Mum and Dad a Visiting Angel to keep them safe and smiling – because it’s their summer too.

Contact your nearest office today to book some summer care support.

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The Gift of Time: How Respite Care Helps the Entire Family https://www.visiting-angels.co.uk/fyldecoast/the-gift-of-time-how-respite-care-helps-the-entire-family/ Wed, 19 Nov 2025 13:24:44 +0000 https://www.visiting-angels.co.uk/fyldecoast/the-gift-of-time-how-respite-care-helps-the-entire-family/ While you recharge, we make sure it’s their summer too. Caring for an elderly loved one is a labour of […]

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While you recharge, we make sure it’s their summer too.

Caring for an elderly loved one is a labour of love, but it can also be exhausting. Many family carers give so much of themselves that they forget to pause, recharge, and care for their own wellbeing. And yet, taking time out is not a luxury. It’s a necessity.

Summer is the perfect season to take that breath. Whether it’s a family holiday, a quiet weekend, or simply a few afternoons to yourself, respite care can provide the peace of mind you need and the personalised support your loved one deserves.

At Visiting Angels, we understand the emotional weight that carers often carry. Guilt can creep in when you think about stepping away, but the truth is: a rested carer is a better carer. That’s why we’re here to help you take a break without worry.

Why Respite Care Matters

Our respite care services are designed to support both the carer and the person receiving care. While you take time to rest, we offer:

  • Compassionate care at home tailored to your loved one’s needs
  • Support with meals, hydration, personal care, and medication
  • Friendly companionship and engaging activities
  • Help with routines to maintain comfort and familiarity
  • Safe environments and monitoring to ensure wellbeing in the heat

With extra care over summer, our professional caregivers are also trained to manage the unique seasonal challenges that come with warmer weather like dehydration, fatigue, and mobility concerns, keeping your loved one safe and supported.

Carer Respite Without Guilt

Stepping away doesn’t mean stepping back. It means you’re making space to return refreshed and recharged, ready to continue the important role you play. With carer respite, you’re not leaving them behind – you’re giving them new experiences, a fresh face, and a warm, trusted presence.

While you recharge, we make sure it’s their summer too.

At Visiting Angels, we’re proud to provide flexible elderly care that supports the whole family. Why not speak to us about some short-term or respite care whilst you enjoy a short break?

Get Mum and Dad a Visiting Angel to protect them, and remember, it’s their summer too.

You can download our more detailed guide to respite care here.

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Parkinson’s Awareness Day – 11 April: Caring with Compassion and Support https://www.visiting-angels.co.uk/fyldecoast/parkinsons-awareness-day-11-april-caring-with-compassion-and-support/ Tue, 18 Nov 2025 12:17:19 +0000 https://www.visiting-angels.co.uk/fyldecoast/parkinsons-awareness-day-11-april-caring-with-compassion-and-support/ April 11th is Parkinson’s Awareness Day, a time to shine a light on the experiences of those living with Parkinson’s […]

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April 11th is Parkinson’s Awareness Day, a time to shine a light on the experiences of those living with Parkinson’s disease and to acknowledge the incredible work of family carers and professional care teams who support them every day.

At Visiting Angels UK, we understand the challenges that come with caring for a loved one with Parkinson’s. Our mission is to provide not only practical support but also genuine companionship and emotional reassurance—delivered with compassion and respect.

Understanding Parkinson’s Disease

Parkinson’s is a progressive neurological condition that affects movement, balance, and coordination. Common symptoms include tremors, stiffness, slow movement, and problems with speech or writing. Over time, individuals may also experience cognitive changes, mood disorders, and difficulties with everyday tasks.

Caring for Someone with Parkinson’s: Helpful Tips

Caring for someone with Parkinson’s can be rewarding but also physically and emotionally demanding. Here are some helpful tips to support you on the journey:

  1. Encourage Independence

While it’s natural to want to help, allow your loved one to do as much as they can on their own. Simple adaptations like non-slip mats, grab rails, and specialised cutlery can empower independence and reduce frustration.

  1. Create a Safe Environment

Parkinson’s can increase the risk of falls. Keep walkways clear, ensure good lighting, and consider mobility aids if needed. Small adjustments to the home can make a big difference.

  1. Stick to a Routine

Routines provide comfort and predictability. Try to schedule medication, meals, and rest at the same times each day. Parkinson’s medication is especially time-sensitive, so maintaining a consistent schedule is vital.

  1. Be Patient with Communication

Parkinson’s can affect speech and facial expressions. Speak clearly and allow time for responses. Non-verbal cues and written notes can also help with communication.

  1. Look After Yourself

Caring for a loved one can be emotionally taxing. Make time for yourself, seek support when needed, and don’t be afraid to ask for help. Remember, you can’t pour from an empty cup.

How Visiting Angels UK Can Help

At Visiting Angels, we take a person-centred approach to care—tailoring our support to meet each individual’s needs and preferences. Here’s how we can make a difference for people living with Parkinson’s:

  • Continuity of care: We strive to maintain consistency in our care teams, helping to build trust and familiarity—something that’s especially important for those with Parkinson’s.
  • Flexible support: Whether it’s help with morning routines, medication reminders, mobility assistance, or simply someone to talk to, our services are built around you and your family’s needs.

Raising Awareness, Offering Hope

This Parkinson’s Awareness Day, let’s raise awareness, share knowledge, and offer support to those affected by the condition. Whether you’re living with Parkinson’s, caring for a loved one, or simply want to learn more, Visiting Angels UK is here for you.

If you’d like to find out more about how we can support you or your family, please don’t hesitate to get in touch with your local Visiting Angels office. Together, we can make each day a little easier.

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Carer Centricity – A game changer in Homecare https://www.visiting-angels.co.uk/fyldecoast/carer-centricity-a-game-changer-in-homecare/ Thu, 27 Mar 2025 15:23:03 +0000 https://www.visiting-angels.co.uk/fyldecoast/carer-centricity-a-game-changer-in-homecare/ During the pandemic, the world flipped, and carers were finally recognised as “key workers.” Yet, for those who have needed […]

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During the pandemic, the world flipped, and carers were finally recognised as “key workers.” Yet, for those who have needed care or witnessed carers in action, this has always been the case. Despite their crucial role, carers are often undervalued, underpaid, and not given the time or development they need to truly thrive in their roles. At Visiting Angels, we are determined to change this.

A Carer-First Approach

Our business is built on the foundation that nobody is more important than our carers. Unlike most homecare providers, we have turned the traditional business pyramid upside down. The ethos and vision of Visiting Angels are simple: our carers come first. I often tell anyone who will listen—whether it be managers, clients, or their families—that my carers are more important than my clients. Without dedicated and supported carers, there would be no quality care for clients.

This commitment to putting carers first isn’t just about ticking boxes; it’s about fostering a culture where people feel genuinely supported. When carers feel valued and have opportunities to grow, they stay—and that consistency benefits everyone involved. Our remarkable 9% staff turnover rate proves that prioritising carers leads to better outcomes, not just for our teams but also for the clients and their families.

Better retention means clients see the same carers regularly, allowing for consistency in care. This builds trust, strengthens relationships, and enhances the overall quality of care. When clients are visited by familiar faces who understand their needs, preferences, and routines, they feel more comfortable and secure, leading to a more positive care experience.

Supporting Those Who Dedicate Their Lives to Care

At Visiting Angels, we understand that carers give so much of themselves to others, and they need support too. That’s why we co-developed AngelCare with Psychiatric Consultant Ishbel Straker—an app designed to offer emotional, mental, and physical well-being support for our carers. All staff can access these free services at any time, including:

  • Grief counselling to help process loss and difficult experiences.
  • Talking therapy for mental health support and stress relief.
  • Meditation and relaxation to promote mindfulness and overall well-being.
  • Personal trainer and nutritionist services to help carers stay physically healthy, manage stress through exercise, and maintain a balanced diet—essential for those working long hours in demanding roles.

Personal Experience Driving Change

My passion for revolutionising homecare stems from personal experience. Before entering the care industry, I was unaware of the challenges within Adult Social Care—just like many others. My first real encounter with the system was through my Nan.

For the last few years of her life, my Nan suffered from arthritis in her spine, causing dizzy spells and light-headedness. A social worker recommended in-home care for her morning and evening routines. However, in the first eight weeks alone, 15 different carers cycled through our home. Though my Nan had a sense of humour about it—joking that she only knew she was receiving care when she saw the blue tabards—the instability was detrimental.

Due to the high turnover of staff, visit times were inconsistent. Breakfast calls often arrived at midday, forcing my Nan to get out of bed unsafely. Despite my complaints, nothing changed. Then, in February 2011, she suffered a serious fall, and we lost her. This painful experience exposed me to the worst aspects of homecare, fuelling my mission to create a better system.

The Proof Is in Retention

Visiting Angels’ carer-centric model has set a new standard for caregiver retention. We have improved our already impressive 12% turnover rate to an exceptionally low 9%. This achievement is even more remarkable when compared to Skills for Care’s latest 2024 data, which shows a national staff turnover rate of 29.3% for domiciliary care.

High turnover creates instability, undermining trust and continuity in care. But when carers stay, they form stronger relationships with clients, leading to improved care quality. Clients benefit from seeing familiar carers, having regular visits, and building genuine relationships. When carers truly understand a client’s needs and preferences, they can provide more personalised, compassionate, and effective care.

Our approach proves that investing in carers isn’t just the right thing to do—it’s a strategic decision that benefits everyone involved.

Setting a New Industry Standard

By challenging industry norms and proving that staff retention is achievable, Visiting Angels is setting a new benchmark for the care sector. Our philosophy is simple: when carers are empowered, the entire system thrives. This approach has also earned us industry recognition, most recently we were crowned the winner of the Best Employee Benefits Package at the prestigious Great British Workplace Wellbeing Awards.

My ethos doesn’t just stop at recognising Visiting Angels carers alone; I believe that all carers deserve praise and recognition. That’s why I founded Home Care’s Got Talent, a national talent contest exclusively for those working in homecare. In 2024, over 50,000 care workers were offered the chance to participate. Twelve competing businesses in the care sector—including Apollo Care, City & County Healthcare Group, Bluebird Care, Right at Home, Caremark, Walfinch, Radfield, Home Instead, and CCH Group—joined forces with us to get involved. This collaboration aligns some of the biggest names in care behind the Visiting Angels mission statement: Redefining the Role of Carers in Society.

Many businesses across various industries can learn from this model—treating staff well isn’t rocket science; it’s common sense. Developing skills, rewarding staff, and retaining the best talent should be a priority for every organisation. At Visiting Angels, we’ve shown that when you put carers first, success naturally follows.

Article Credit  : UK Company Culture Awards

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Visiting Angels are the winners at National Workplace Wellbeing Awards https://www.visiting-angels.co.uk/fyldecoast/visiting-angels-are-the-winners-at-national-workplace-wellbeing-awards/ Wed, 26 Mar 2025 15:33:56 +0000 https://www.visiting-angels.co.uk/fyldecoast/visiting-angels-are-the-winners-at-national-workplace-wellbeing-awards/ Visiting Angels sets the standard for employee support at national wellbeing awards ! Visiting Angels, the carer-centric home care provider, […]

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Visiting Angels sets the standard for employee support at national wellbeing awards !

Visiting Angels, the carer-centric home care provider, has been crowned the winner of the Best Employee Benefits Package at the prestigious Great British Workplace Wellbeing Awards – held at Grosvenor House in central London on 20th March.

The Great British Workplace Wellbeing Awards celebrate businesses that go above and beyond to support the mental, physical and emotional wellbeing of their employees. From innovative workplace initiatives to policies that genuinely make a difference, these awards recognise the essential contributions that create positive change for UK workers.

“When we launched Visiting Angels, we made a point of addressing the elephant in the room,” said Dan Archer, UK CEO of Visiting Angels UK. “The challenges in adult social care recruitment and retention are well documented – 132,000 empty positions and a tidal wave of demand have led to worsening staff shortages. But we believed we could do something about that. Better pay, proper contracts – not zero hours – meaningful benefits, ongoing support and a true people-first culture. That’s what we’ve built, and it’s making a real difference.”

Visiting Angels stood out among nominees that included giants of UK business such as Sky, GSK and Unilever. The judges praised the company’s commitment to its caregivers, highlighting above-average pay, mental health support, clear career progression and paid drive time. These initiatives have led to reduced staff turnover, improved mental wellbeing and a more engaged workforce – reflected in the company’s impressive 91% staff retention rate versus a national rate of 70.7%*.

“In a sector facing the challenges that social care does, it’s remarkable to see a home care business gain this kind of recognition,” added Dan. “We’re working hard to make the role of a caregiver more attractive and to bring new talent into the sector. It’s more than a little overwhelming to see those efforts rewarded in this way for our team.”

Dan and the Visiting Angels team are honoured to be recognised by the Great British Workplace Wellbeing Awards and proud to stand alongside fellow change-makers who are committed to putting employee health and wellbeing first. This achievement marks an important milestone in Visiting Angels’ mission to inspire all care providers to value, support and reward caregivers for the vital work they do every day.

* Skills for Care: The state of the adult social care sector and workforce in England 2024

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Visiting Angels Leads The Way In Staff Retention By Putting Carers First https://www.visiting-angels.co.uk/fyldecoast/visiting-angels-leads-the-way-in-staff-retention-by-putting-carers-first/ Wed, 26 Mar 2025 15:26:28 +0000 https://www.visiting-angels.co.uk/fyldecoast/visiting-angels-leads-the-way-in-staff-retention-by-putting-carers-first/ Visiting Angels, the carer-centric home care provider, has set a new standard for caregiver retention by achieving a national staff […]

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Visiting Angels, the carer-centric home care provider, has set a new standard for caregiver retention by achieving a national staff turnover rate at an exceptionally low 9% – improving on its already impressive 12%. This success is even more remarkable when compared to the latest data from Skills for Care showing the national staff turnover rate for domiciliary care for 2024 was 29.3%.

In a sector where retaining staff is often a challenge, Visiting Angels continues to demonstrate that prioritising carers’ wellbeing leads to long-term loyalty. Through fair pay, career development and ongoing support, the company has cultivated a culture where carers feel valued and choose to stay – ensuring consistency and quality of care for clients.

Dan Archer, UK CEO of Visiting Angels, explained: “Our commitment to putting carers first isn’t just about ticking boxes – it’s about building a culture where people feel genuinely supported. When carers know they’re valued and have opportunities to grow, they stay – and that consistency benefits everyone. Achieving a 9% turnover rate is proof that a carer-first approach leads to better outcomes, not just for our teams but for clients and their families as well.”

This focus on retention also translates into higher quality care. Every Visiting Angels office assessed by the Care Quality Commission (CQC) has been rated ‘Good’, reinforcing the link between staff stability and positive client experiences.

Dan added, “High turnover creates instability, which can undermine trust and continuity in care. But when carers stay, relationships with clients deepen and the standard of care improves. Our approach demonstrates that by investing in carers, we’re also investing in the quality of care we provide. It’s a win for everyone involved.”

By challenging industry norms and demonstrating that staff retention is achievable, Visiting Angels is setting a new standard for the care sector – proving that when carers are empowered, the entire system thrives.

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