Meet the team
Visiting Angels Birmingham & Sutton Coldfield
At the heart of Visiting Angels Birmingham & Sutton Coldfield is a simple belief:
care should feel human, dignified, empowering – and never rushed.
My name is Paul Spratt, and everything I build within Visiting Angels stems from that belief.
Paul Spratt – Managing Director
A Founder with a Mission
My journey into care began with a question: “Why is it so hard for older adults to find truly personalised, high-quality support that lets them stay independent at home?”
What I saw – time and again – was that the system too often treats ageing as a problem to be solved, rather than a stage of life to be lived fully. Families felt alone. Older adults felt unseen. Carers felt undervalued.
Why Visiting Angels?
When I discovered Visiting Angels, the ethos resonated instantly: start with the caregiver, and everything else improves.
If carers feel valued, respected and able to do their best work, then clients receive care that is not only consistent but deeply human.
This aligned perfectly with what I believe:
- People deserve to age with dignity, autonomy and joy.
- Carers deserve careers, not just jobs.
- Families deserve clarity, honesty and relief.
- Communities deserve to be woven back into the experience of ageing.
I saw Visiting Angels as a way to create the kind of premium, relationship-centred care that the Birmingham and Sutton Coldfield area truly deserves.
What Drives Me Most
Ultimately, what motivates me is simple:
I want older adults to feel seen.
I want families to feel supported.
I want carers to feel valued.
And I want our community to feel proud of the care we deliver.
Care is not a transaction.
It’s a relationship.
It’s a responsibility.
And it’s a privilege.
Visiting Angels is my way of honouring that.
Clare Walsh – Registered Care Manager
I’m Clare Walsh, and I’m the Registered Care Manager at Visiting Angels Birmingham North.
I’ve worked in social care for over 20 years, including six years in care management and leadership roles, but I’ve learned experience alone isn’t what makes care feel right. What matters most is how care is delivered — and how people feel once we’ve left.
Care has always been personal to me
I’m also a mum to five children, and family shapes everything about how I understand care. Family teaches patience, responsibility, and the importance of showing up consistently — even when things are difficult, emotional, or uncertain. It teaches you support isn’t about taking control, but about helping people feel safe and confident enough to remain themselves.
That belief has followed me throughout my career.
I believe strongly no one should ever feel like a burden because they need support. Needing help doesn’t take away someone’s identity, dignity, or independence — and good care should protect all three.
I’m known for having high standards, and I’m proud of that. Not because I believe in being rigid, but because I understand how much trust families place in us. When someone welcomes care into their home, they’re not just trusting us with tasks — they’re trusting us with routines, relationships, and a way of life. High standards are how we honour that trust.
As a Care Manager, my role isn’t just to oversee care plans. It’s to support our Angels so they can do work they feel proud of. To make sure concerns are spoken about, not brushed aside. And to create a culture where professionalism and compassion sit side by side — never in competition.
I don’t believe care should take over someone’s life.
I believe it should stand alongside it.
That means listening carefully, respecting preferences, and recognising that the smallest moments — a tone of voice, a pause, a choice offered — often matter most.
At Visiting Angels Birmingham North, we talk a lot about relationships, trust, and walking alongside people. Those aren’t just words to me — they’re expectations I carry into every decision I make.
I’m proud to lead care here because we don’t measure success only by what’s done, but by how people feel — clients, families, and our team.
That’s the kind of care I believe in.
And it’s the standard I work every day to protect.
A Care Model Built on Values, Not Volume
Everything we do reflects a philosophy we care about deeply:
1. People First, Always
Older adults want independence, identity, continuity and choice.
Our job is to support those things – not take them away.
2. Carers Are the Heartbeat of Care
If carers feel valued, listened to, and supported, they give extraordinary care.
This is why we pay above the market rate, invest in training, fund travel time, and create a culture where our Angels genuinely feel appreciated.
3. Community Is Where Care Begins
From Walmley High Street to Four Oaks, from Boldmere cafés to Sutton Coldfield clubs, we work with local businesses, community groups, retirement schemes, yoga instructors, podiatrists, physiotherapists, solicitors, financial planners and more.
Care should feel local – because life is lived locally.
4. Innovation Should Enhance Humanity
BlazePods, cognitive-training tools, falls-prevention programmes and tech-enabled independence aren’t gimmicks.
They’re ways of helping older adults stay safer, sharper, more confident – and more themselves.
